Want to Really Listen? Unlearn the Scientific Method

John Carter , Founder, TCGen Inc. For technology companies, the growth and success of individuals (and the company) can be inhibited by poor...
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Leadership Analysis - Trends in China

The State of Front-line and Mid-Level Manager Development The rapid growth in the Chinese marketplace has brought about unique manager development...
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Visual Communication Technology

The ROI of Video in Sales, Product Development, and Project Management Video conferencing has crossed the chasm separating technological gadgets and...
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Product Development Examples

The Top Five Principles for Successful Product Development According to Aberdeen’s September 2008 benchmark report, Getting the Process Right – a...
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Service Benchmarking and Measurement

Using Metrics to Drive Customer Satisfaction and Profits The ability to measure, monitor, assess, and track KPIs is critical to all service...
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Sales and Marketing Alignment

Collaboration + Cooperation = Peak Performance Organizations in 2010 remain under economic pressure to accomplish more with less, as companies...
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State of Service Management 2011

Achieving Connectivity and Growing Revenue Having achieved excellence in service management from a customer-facing, operational and financial...
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Online Community Collaboration

Transforming Information Overflow to Improved Business Performance Companies have a powerful engine that can translate an overwhelming set of data...
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Achieving Corporate Objectives

Benchmarking and Improving Your Business Performance The purpose of this report is to provide guidance on implementing effective Enterprise...
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Providing a 360 Degree View of the Customer

Better Service - Higher Sales Whether driven by lack of product differentiation, customer demand for better service, or simply the need to improve...
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Succession Management

Sustainable Leadership for the Future Talent is a scarce resource. The level of competition and generational shifting of the leadership pool has made...
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