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Typically, when an employee leaves a firm he or she is asked to complete an exit interview. The exit interview normally consists of a number of...

For many companies, deciding whether or not you should build in-house or outsource can be a difficult decision. In fact, this can be overwhelming for...

The hallmark of a successful business is repeat customers. If you can get customers to become loyal to your brand, then your brand will see profits...

Before a company begins to think about implementing a CRM program, it is important that a company be ready. The best way to do this is to use a CRM...