Customer Satisfaction

[New Research] Customer Lifecycle Marketing

Customer lifecycle marketing has evolved as a holistic approach to marketing across each phase or stage of the lifecycle. Demand Metric and...

Your 2014 Revenue Growth Strategy: Engaged Employees

Join us for a free eWorkshop on December 12th @ 1pm ET to get a full briefing on the results of the employee engagement study referenced in this post...

5 Ways to Build a Great Business Reputation

Most successful businesses rely on networking and referrals as their most effective forms of marketing. Whether it’s a review or recommendation on...

What is Customer Lifetime Value?

Customer lifetime value goes by many names and abbreviations including CLV, lifetime value, user lifetime value, LTV and CLTV. Although its...

Best Practices: Become the Master of Your Own Time

As your list of to do’s continues to grow, you may find yourself working harder to make good service a priority . Unfortunately, as businesses get...

So, You Landed a Customer—Now What?

Congratulations on landing a new customer! Whether you have a product-driven business, a service-driven business, or a Web-based business providing...

Prioritize Good Service: 6 Ways to Keep Customers Loyal

The area of customer service is one that is complicated and of significant importance. As more and more companies exist, businesses must prioritize...