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Customer Satisfaction
[New Research] Customer Lifecycle Marketing
Customer lifecycle marketing has evolved as a holistic approach to marketing across each phase or stage of the lifecycle. Demand Metric and...
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Your 2014 Revenue Growth Strategy: Engaged Employees
Join us for a free eWorkshop on December 12th @ 1pm ET to get a full briefing on the results of the employee engagement study referenced in this post...
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5 Ways to Build a Great Business Reputation
Most successful businesses rely on networking and referrals as their most effective forms of marketing. Whether it’s a review or recommendation on...
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What is Customer Lifetime Value?
Customer lifetime value goes by many names and abbreviations including CLV, lifetime value, user lifetime value, LTV and CLTV. Although its...
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Best Practices: Become the Master of Your Own Time
As your list of to do’s continues to grow, you may find yourself working harder to make good service a priority . Unfortunately, as businesses get...
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So, You Landed a Customer—Now What?
Congratulations on landing a new customer! Whether you have a product-driven business, a service-driven business, or a Web-based business providing...
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Prioritize Good Service: 6 Ways to Keep Customers Loyal
The area of customer service is one that is complicated and of significant importance. As more and more companies exist, businesses must prioritize...
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Locating CRM Assessment Resource Solutions
Customer relationship management, or CRM, is an important part of any business, regardless of its size. Utilizing the resources and solutions that...
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Why You Should Utilize A CRM Checklist
Customer Relationship Management, often referred to as CRM, is a pillar of any business. There are many software programs, templates, and tools...
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Finding A Request Information Template That Works
Gathering information and intelligence from companies is an important part of business. In addition to this, how you go about getting this...
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